At PenPencil Stationery, we aim to ensure you are completely satisfied with your purchase. If you need to return a product, please review our return policy below.
1. Eligibility for Returns
- Items must be returned within 14 days of delivery.
- Products must be unused, in their original packaging, and in resalable condition.
- Returns are not accepted for:
- Custom or personalized items.
- Items marked as “final sale” or “non-returnable.”
2. Process for Returns
- Initiate a Return
- Contact our Customer Support team at support@penpencilstationery.com with your order number and reason for return.
- Receive Return Authorization
- Once approved, you will receive a Return Authorization (RA) number and detailed instructions for returning the product.
- Ship the Item
- Pack the item securely to avoid damage and include your RA number inside the package.
- Ship the package to the address provided in the return instructions.
3. Refunds
- Refunds will be processed to the original payment method within 7 business days after we receive and inspect the returned item.
- Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
4. Exchanges
- If you need to exchange an item for a different size, color, or product, please initiate a return and place a new order for the desired item.
5. Damaged or Defective Items
- If your item arrives damaged or defective, please contact us within 48 hours of delivery.
- Provide photographs of the damage or defect along with your order number.
- We will arrange a replacement or refund for damaged items at no additional cost to you.
6. Non-Returnable Items
The following items cannot be returned:
- Gift cards.
- Sale or clearance items.
- Custom or personalized products.
7. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or we sent the wrong product.
- We recommend using a trackable shipping service to ensure the safe return of your items.
8. Contact Us
For questions or assistance with your return, please contact us:
- Email: support@penpencilstationery.com
- Phone: +44 (insert phone number)
Thank you for shopping with PenPencil Stationery! We value your satisfaction and strive to make your experience with us seamless and enjoyable.