Last Updated: March 2026
At Pen&Pencil Stationery (a trading name of South East Goods Limited), we value your privacy. This policy explains how we handle your personal data in compliance with the UK GDPR and the Data Protection Act 2018.
1. Data Controller
South East Goods Limited is the “Data Controller” for your information.
Email: contact@penpencilstationery.com
Company No: 16094133
Address: 64 Southwark Bridge Road, London, SE1 0AS
2. Information We Collect & Why (Legal Basis)
Under the UK GDPR, we must have a “legal basis” for using your data.
Legitimate Interests: We collect IP addresses and cookie data to improve our website security and performance.
Contractual Necessity: We collect your name, shipping address, and email to fulfill your order and send delivery updates.
Consent: We collect your email for marketing newsletters, but only if you explicitly “opt-in.”
3. How We Share Your Information
We do not sell or rent your data. We only share it with essential third-party “Data Processors” to run our business:
IT/Marketing Services: (e.g., Shopify, Mailchimp) to host our site and send requested emails.
Payment Processors: (e.g., PayPal, Stripe) to securely handle your transactions.
Delivery Partners: (e.g., Royal Mail, Evri) to deliver your stationery.
4. Cookies
We use cookies to remember your cart items and analyse site traffic. You can manage your preferences via our cookie banner or browser settings.
5. Data Security We take the security of your data seriously. We implement appropriate technical and organisational measures to protect your personal information, including the use of SSL (Secure Sockets Layer) encryption for all data transmitted through our website. Our servers are secure, and access to personal data is strictly limited to authorised personnel.
Payment Security: We do not store your credit or debit card details. All payments are processed through secure, PCI-DSS compliant third-party gateways (such as PayPal or Stripe).
While we strive to use commercially acceptable means to protect your personal data, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
6. Your Rights
You have the following rights regarding your data:
The Right to Withdraw Consent: Unsubscribe from marketing at any time.
The Right to Access: Request a copy of the data we hold.
The Right to Erasure: Request that we delete your data (the “Right to be Forgotten”).
The Right to Rectification: Correct any inaccurate information.
7. Data Retention
We keep your order information for as long as required by UK tax law (usually 6 years) to maintain accurate business records.
8. Third-Party Links
Our website may contain links to third-party websites for your convenience. Please be aware that we do not have control over these external sites and are not responsible for their privacy practices or the content they publish. We encourage you to read the privacy policy of every website you visit before providing any personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons.
- Minor Changes: We will update the “Last Updated” date at the top of this policy. We encourage you to review this page periodically.
- Significant Changes: If we make material changes to how we process your personal data, we will provide a more prominent notice (for example, by adding a notification to our website homepage or sending you an email update).
The ICO (Information Commissioner’s Office)
If you are unhappy with how we handle your data, you have the right to complain to the ICO, the UK’s data protection authority (www.ico.org.uk). We would, however, appreciate the chance to resolve any issues with you directly first.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Email: contact@penpencilstationery.com
- Phone: +44 (7305010623)
Thank you for trusting Pen and Pencil Stationery with your personal information. We are committed to ensuring your privacy and security.
