Shipping and Returns Policy

We want you to love your new stationery! If you are not 100% satisfied with your order, our returns process is simple and straightforward. Please review the details below.

1. Returns. Cancellations & Refunds

• Right to Cancel: In accordance with the Consumer Contracts Regulations, you have the right to cancel your order for any reason within 14 days of receiving your goods.

• 30-Day Policy: In addition to your statutory rights, we offer a 30-day return window for most items, provided they are returned in their original, sellable condition.

• Faulty Goods: Under the Consumer Rights Act 2015, if an item is faulty or not as described, you have a right to a full refund, repair, or replacement.

• Exclusions: For hygiene and safety reasons, certain items such as opened glues, ink cartridges, or personalised/customised stationery cannot be returned unless they are faulty.

• Refunds: Approved refunds will be processed via the original payment method within 14 days of us receiving the returned goods. However, most refunds are processed within 7 days

2. Process for Returns

1. 1. Initiate a Return
      

       

      • • Contact our Customer Support team at contact@penpencilstationery.com with your order number and reason for return.

1. 1. Receive Return Authorisation
      

       

      • • Once approved, you will receive a Return Authorisation (RA) number and detailed instructions for returning the product.

1. 1. Ship the Item
      

       

      • • Pack the item securely to avoid damage and include your RA number inside the package.
      • • Ship the package to the Following address:  South East Goods LTD (Pen and Pencil Stationery) Southwark Bridge Road, London SE1 0AS

3. Exchanges

• • If you need to exchange an item for a different size, colour, or product, please initiate a return and place a new order for the desired item.

4. Damaged or Defective Items

• • If your item arrives damaged or defective, please contact us within 48 hours of delivery.

• • Provide photographs of the damage or defect along with your order number.

• • We will arrange a replacement or refund for damaged items at no additional cost to you.

5. Return Shipping Costs

• • Customers are responsible for return shipping costs unless the item is defective or we sent the wrong product.

• • We recommend using a trackable shipping service to ensure the safe return of your items.

6. Contact Us

For questions or assistance with your return, please contact us:

• • Email: contact@penpencilstationery.com

• • Phone: +44 7305010623

Thank you for shopping with Pen and Pencil Stationery! We value your satisfaction and strive to make your experience with us seamless and enjoyable.